About Foundly
What is Foundly?
Foundly is property-recovery software for airports, airlines, and aviation service partners. Staff log found property, passengers report what they lost, AI suggests matches, and staff verify ownership before anything is released.
Who uses Foundly?
Airport authorities, airlines, ground handlers, lounge operators, baggage services, and security operators use it to manage found property. Passengers use it to report lost items and claim them back.
Does it cost anything for passengers?
No. Passengers can create an account, report lost items, and claim them for free.
Matching and claims
How does matching work?
Foundly compares a passenger's description with the items staff have logged at that airport or airline and ranks the closest ones. Clear descriptions and photos from staff make matches more accurate.
Does the AI decide who gets an item back?
No. AI only suggests possible matches. A member of staff reviews every claim and makes the decision.
Why can't I see photos of found items?
Photos stay hidden until staff verify ownership, so nobody can claim an item just by describing a picture of it.
What happens to items nobody claims?
Items unclaimed for 90 days move to the organization's archive automatically. Staff can restore them at any time.
Your account
How do I reset my password?
Choose Forgot password on the sign-in screen, enter your email, then the verification code we send you and your new password.
Can I delete my account?
Yes. Open your profile and choose Delete account.
Who can see my lost item reports?
Staff at the airport or airline you chose can see your report so they can match it. Other passengers cannot.